Terms of Service
1. The service
Collection Dossier ("we", "us") prepares documentation packages ("Dossiers") for privately owned collections based solely on images, documents and information you provide ("Client Materials"). A Dossier may include an item schedule, item records, provenance timelines, a documentation checklist, and references to publicly available market data.
2. What the service is not
A Dossier is not an appraisal, valuation, authentication, certification, or opinion of genuineness, and is not prepared by a certified or licensed appraiser. We do not provide insurance, legal, tax, financial or investment advice. We do not physically inspect items. See our Disclaimer, which forms part of these Terms.
3. Ordering
Commissions are purchased directly at the published price, subject to our monthly intake limit. A contract is formed when payment is completed. If, after reviewing your Client Materials, we determine that a collection falls outside what we can document to our standard, we will tell you before work begins and refund the fee in full.
4. Fees and payment
Fees are fixed per commission tier as published at the time of acceptance (currently Essentials USD 490, Signature USD 1,450, Estate USD 3,900; Annual Refresh USD 390 per year). Fees are not based on the value of your collection. Payment is processed by our payment provider (Stripe); we do not store full card details. Pieces beyond your tier's limit require an additional commission.
5. Annual Refresh
The Annual Refresh is a yearly subscription that renews automatically until cancelled. You may cancel at any time before the renewal date by emailing concierge@collectiondossier.com; cancellation takes effect at the end of the current term. [TODO attorney: confirm auto-renewal disclosures required in operating state(s), e.g. California ARL.]
6. Delivery times
Stated delivery times run from receipt of complete Client Materials and are good-faith estimates, not guarantees.
7. The Dossier Standard (satisfaction guarantee)
If any element of your Dossier falls short of the scope described for your tier, we will correct it at no charge. If you remain unsatisfied and notify us within 14 days of delivery, we will refund the commission fee in full. Annual Refresh fees are refundable within 14 days of each renewal charge if no refreshed Dossier has yet been delivered.
8. Your responsibilities
- You confirm you own the items described or are authorised to act for the owner.
- You are responsible for the accuracy and lawfulness of Client Materials. We rely on them without independent verification.
- You will not submit materials you know to be false, or use a Dossier to misrepresent an item to any insurer, buyer or authority.
9. Intellectual property and use of the Dossier
Upon full payment you receive a perpetual, non-exclusive licence to use and share your Dossier for any lawful purpose. Our templates, methods and formatting remain our property. Third-party market data is cited and remains the property of its sources.
10. Confidentiality
We treat Client Materials and Dossiers as confidential and handle them as described in our Privacy Policy. We never identify clients or their collections publicly.
11. Limitation of liability
To the maximum extent permitted by law, our total liability arising from any commission is limited to the fees you paid for that commission. We are not liable for indirect or consequential losses, including insurance claim outcomes, under-insurance, sale prices, or decisions made in reliance on market references. [TODO attorney: review enforceability.]
12. Governing law
These Terms are governed by the laws of the State of Indiana. [TODO attorney: dispute resolution / venue clause.]
13. Changes
We may update these Terms; the version in effect at purchase governs your commission.
14. Contact
Tomas Baker, doing business as Collection Dossier · concierge@collectiondossier.com